Valvoline Instant Oil Change

Martin Rocha 2 months ago

While I’m typically a bit hesitant about quick service shops where I stay in the car, today was a huge exception. The mechanic that helped me out today was Chris and little did we know what my car had in store for us. He offered to look at my air filter and cabin filter but FORD makes the cabin filter extremely hidden and complicated to access. But throughout the process Chris never failed to keep me informed while still being extremely nice and conversational! If I hadn’t known any better, it was like having a best friend over to teach me more about my care with me and my Fiestas best interests in mind. Given how knowledgeable Chris is, how well he offered assistance throughout the quick service + any follow up steps for maintenance - I will definitely be asking for him by name next time knowing my car is in safe hands. Bravo, Chris 👏

Josh Cliffe 3 months ago

Came in with my work truck, and my fleet card. From the jump, Dominique/Dominic was rude and clearly in some kind of a bad mood. I apparently approached the bay incorrectly in my car—even though I have been to multiple valvoline locations and this was not a problem in the past—and I can take responsibility for that, and I apologized. In response to my trying to correct the situation, he decided to turn to his coworker (ignoring me), talk about me like I couldn’t hear him, and say “get this guy out of here”. I won’t repeat what else I thought I heard from him. He was rude, dismissive, and honestly, seemed like he was trying to intimidate me. Completely unacceptable and unprofessional. It genuinely makes me want to avoid going to this location again, and i am warning my wife and other loved ones about this location as well, because if i ever found out someone spoke to them that way, i would be even more livid. The employee who actually serviced my vehicle was much more professional in explaining the problem with how I approached the bay, which only served to highlight how terrible Dominic’s customer service was. There was absolutely no need for his level of attitude and unprofessiona

Raf Batista 3 months ago

The team worked very efficiently. I was in a hurry with a log list of things to take care of. The Valvoline team made the oil change and state inspection the fastest of the errands for me that day. They were so efficient, they even had time to answer my questions. Despite my rush, they were both patient and theorizing. Excellent team!!

Misty Good 4 months ago

The service was very quick and easy. The team explained everything clearly, answered my questions, and had me in and out in no time. Everyone was friendly and professional, and I felt confident that my vehicle was being well taken care of. Great experience from start to finish!

Scott palka 5 months ago

Came for oil change and emissions inspection. Called multiple times to make sure they could complete that. Told manager as he pulled me into a bay. Told tech who was changing my oil that I didn’t need my air filter changed but he checked it anyway and ended up dumping everything from the glove box in the process. He picked it all back up but when he dropped the glove box, he ripped the power cord out of the rear seat child monitor that is mounted to my dash directly above the glove, braking the bolt that holds it in place for view as well. When checking the differentials and telling me they need the fluids changed, I told him I was t interested at the time. He said he could do it for $90 so I finally said, ok go ahead. After a few moments he mentioned cost again and it was like $180. When I asked what happened to $90, he said it’s $90 per. When I said don’t worry about it he started playing on the computer and said he could keep it all under $300. I finally said just go ahead. When they told me my final bill it was like $370. When I asked what happened to under $300, he said taxes. I left to meet my wife and when we were in a store I realized, they never gave me anything to show I